Ashley Store in Springfield, IL (2024)

5

80%

4

7%

3

3%

2

2%

1

8%

(543)

(45)

(19)

(10)

(55)

Tina Duerr

Jul 22, 2024

Makenzie was amazing. Helped me pick the perfect sofa! She has a designing great eye! Lucas helped with paperwork and was so helpful!

Abby Glazik

Jul 20, 2024

Evan was great and easy to work with!

Angelica Ashby

Jul 19, 2024

Mike is phenomenal.

David Moore

Jul 19, 2024

Excellent experience. Devan assisted me and was extremely nice, helpful and polite!

Adam Smith

Jul 15, 2024

We had pleasure of working with Sherri and she was absolutely amazing. She listened to what we needed and wanted and worked at getting us a good deal. Would highly recommend here.We wanted a sectional and I wanted a nice recliner. She got us an amazing deal.Adam SmithOwner of Squeaky Klean Power Washing LLC

Kristin Smith

Jul 15, 2024

Wonderful experience. Knowledgeable and kind staff. Sherri Noel is amazing to work with!

Michael Davis

Jul 12, 2024

Sherri was the best! She helped us through our decision process like a pro. Sweetest lady on the planet. Highly recommend! We’re already enjoying our beautiful couch. Thanks Sherri!!!

Adam Greenawalt

Jul 09, 2024

Devan was extremely helpful and very informative. We went to four different stores and came back here to give our business to him.

Samantha Thompson

Jul 06, 2024

We came to the Chuckwagon this morning to purchase a new sectional for our family. Makenzie was kind and knowledgeable. We are excited for our new couch to come in and we will surely be returning.

Sarah C.

Jul 04, 2024

Devan was absolutely incredible! I have never been treated with such respect, kindness, consideration, and patience in selecting what furniture to purchase. He is an outstanding person and it was an absolute pleasure to work with him. He is truly an asset to Ashley Furniture.

Catey Rutschke

Jul 04, 2024

Makenzie was so helpful, quick and efficient! Much needed when shopping for new furniture with a toddler!

Emily Lane

Jul 03, 2024

I had a great experience at Ashley Furniture! Mackenzie was very knowledgeable, patient and kind! Fantastic salesperson!

Kimberly Pearce

Jun 30, 2024

Our experience at Ashley was fantastic! Makenzie answered all of our questions. She helped us make an informative decision with purchasing a mattress along with a bed frame. Makenzie is very knowledgable. I shared with her what I had in mind for a bed frame and she found styles that fit my vision. Thank you for everything!

Monique Davis

Jun 29, 2024

Please ask for Mike when you come in! He has such a kind soul and was very patient when my family and I were indecisive. Thank you so much for helping us!!!

Seth Carson Young

Jun 29, 2024

Makenzie was great help.

Mari

Jun 29, 2024

Evan was great to work with. Very friendly, knowledgeable, and the perfect person to work with.

Carson Lewis

Jun 10, 2024

Very good service! Devan and Mike were very helpful and even price matched an online price.

Sharon Costello

Jun 09, 2024

Makenzie Mabe was awesome so helpful

PANdemon 47

Jun 09, 2024

Makenzie was amazing. If you need anything, see her. Never felt pressured to buy anything which is refreshing.

Brandie Austin

Jun 07, 2024

Makenzie was very nice and helpful. Great experience.

Katie Swartz

Jun 04, 2024

Sherri Noel took our call, met us at the store, and helped walk us through our purchase. She is a wonderful person and we will be back to buy from her again.

Geri Drury

Jun 04, 2024

Amazing customer service! Devan took his time and listened to my concerns and reassured me all would be fine! The manager was first to welcome me and show me around the store and was very generous with his time as well. Great customer support and will definitely be back!

Abby Crow

Jun 03, 2024

Bradley gave us great customer service!

Carrie Prola

May 29, 2024

Mackenzie was more than helpful when we walked in to purchase a new couch and a new mattress! She greeted us with a smile and positive attitude. She was very accommodating and kind during the whole process. Thank you! You definitely earned our business!

Alainaa Skaggs

May 26, 2024

Makenzie was super helpful and made sure I was taken care of. Her product knowledge and experience is impeccable. She made it easy shopping for furniture! Thanks Makenzie!

Simply Selicia

May 26, 2024

First time back at an Ashley Furniture in a very long time and Devon out at the Chuckwagon Springfield location really made all the difference in our experience.He did such an amazing job helping us around the store, shopping the available deals, and comparing furniture. He was super understanding, very thorough with details in store + online, and just overall a pleasure to work with. If you're coming through, definitely keep an eye out for him for help!

Amy English

May 25, 2024

Makenzie was very helpful and kind! She helped us find exactly what we were looking for.

Crystal Bizzell

May 25, 2024

Michael is exceptional! He went above and beyond to take care of us! He explained all of the benefits of the items/ products we were shopping for.

Juwanda Burrage

May 22, 2024

Bevan, McKenzie and Brad were very knowledgeable and a pleasure to work with. I highly recommend the Ashley HomeStore of Springfield, Illinois. You can’t go wrong with this team.

Klorida Skenderi

May 20, 2024

Devan it’s very helpful and friendly.He helped us pick our sons bedroom furniture.

Jess S

May 20, 2024

Ask for Sherri Noel. She’ll help you with whatever you need and is a top tier professional consultant. She knows the furniture extremely well and doesn’t stop until she can find something for you. I don’t want to shop anywhere else because of her. She makes it so much easier.

Shannon Kitchen

May 19, 2024

Makenzie is absolutely fantastic!!!! I will be back thank you

John Resch

May 14, 2024

Devan and Evan took great care of me. 10/10 would recommend.

Kristyn Durazzo

May 13, 2024

My customer services was fantastic. Devan assisted me with everything I needed and was very pleasant!

Mary Robinson

May 11, 2024

I walked in and a guy name Mike immediately came up and introduced himself to me and was happy to help me look for what I was looking for. Throughout my visit he continuously checked on me to make sure he was there to assist me. With his help I ended up buying a rug 2 wall pictures and a set of pillows. Thanks Mike!!!!

Mary Robinson

May 11, 2024

Devan was great. I found what I needed at a great price.

Kenny Green

May 10, 2024

Great service!

Chelsie Bogart

May 09, 2024

Makenzie has been such an incredible help and so patient while picking out our new couch! She’s so knowledgeable of all policies, fabrics, materials, etc. Highly recommend asking for her if you’re looking for a new piece of furniture!

B MacKenzie Photography

May 08, 2024

Thanks MaKenzie Mabe! Come on boss, she deserves a big raise!

Lynie MacKenzie

May 08, 2024

Makenzie Mabe was impeccable and we will be back!

Cheryl Brillhartc

May 04, 2024

Devan Cooley was super helpful, funny, and gave us get the best deals. We’ll continue to shop at Ashley’s. Thanks, Devan!!

Brian Payton

May 01, 2024

The people were very knowledgeable and friendly helped us out a bunch and helped us on a decision

Vanessa Packingham

Apr 30, 2024

April and Sheri were great help and very friendly!

Erica Brown

Apr 28, 2024

We just had a very pleasant experience at Ashley Furniture. I highly recommend!! If you go in the Springfield, IL location, ask for Sherri, she is amazing!!

Dwayne Fox

Apr 28, 2024

Makenzie was extremely helpful with our furniture purchase.

Mirranda Malloy

Apr 26, 2024

Devan was an awesome! Extremely helpful, knowledgeable, and not overwhelming. Thank you Devan for a great experience and our purple mattress!

Tim Mccaughey

Apr 20, 2024

Mackenzie was very patient, knowledgeable, and easy to work with. We feel like we got the best deal possible on quality furniture.

Nicollette Stewart

Apr 19, 2024

Mackenzie was very friendly, helpful, and professional while helping me pick out my new furniture. I told her what I wanted, and she showed me all of the options that fit my needs. She also took the time to explain everything and make sure all of my questions were answered.

Rob Kirby

Apr 14, 2024

Makenzie was absolutely amazing to work with! She was responsive to all of our questions and took time to help us get exactly the furniture we love!

Anita Burton

Apr 10, 2024

Mackenzie Mabe was very helpful and sweet

Sammi Olsson

Apr 06, 2024

Makenzie was very helpful and knowledgeable!

Sara T

Apr 06, 2024

Makenzie was so helpful!!

Adam Holm

Apr 03, 2024

Mackenzie Mabe was great and extremely helpful in making a final decision with us. Very genuine and knowledgeable!

Michael Farmer

Apr 03, 2024

Makenzie was absolutely wonderful to work with! We are very excited for our new couches and accessories that come with it! Thank you!

Laura Bell

Apr 03, 2024

Sherry at Ashley furniture always takes care of us!

Mulumba Home

Apr 01, 2024

Devan was simply amazing.He was very personable and focused on our needs. He was not trying to push a sale on us. it was all about the customer for him! You have an amazing worker. Please show appreciation.

Elizabeth Lee

Mar 30, 2024

Devan was absolutely amazing! So helpful and kind! He was very knowledgeable and answered all of my questions! He was very patient and did not rush or pressure me. It was the perfect furniture shopping experience!

Natasha Lawson

Mar 29, 2024

Mrs. Sherri and Devan were extremely knowledgeable, friendly, and professional. They made my sells far more painless and pleasant.

Elissa Ramey

Mar 23, 2024

Wonderful experience! Very helpful staff and great deals! Definitely recommend this place to find the best deals in furniture and beds and for the quality too!

Christina Shimkus

Mar 10, 2024

Evan was very helpful. He could have sold me furniture on Saturday but suggested that I go home and measure first. When I came back on Sunday, he took his time to explain the protection plan and helped me work out the best setup for my room. Evan is doing a fantastic job! I appreciate his thoughtfulness. I could not be happier with my purchase from this store.

Larry Hemingway. Sr

Mar 01, 2024

Exceptional customer service with Sherri Noel. In my opinion, she is an asset within Ashley Homestore & we thank her for her customer service.

Sharity Humphrey

Feb 29, 2024

I would love to thank Ashley Furniture store and the sales associate Makenzie M. in Springfield, Illinois on Chuck wagon Rd, for a job well done. Even tho we didn't purchase the lift chair at Ashley, MacKenzie was ever so patient kind and knowledgeable of what she was selling. If your looking for a great place to buy quality Furniture and be greeted by a great sales team. Then Ashley in Springfield Illinois on Chuckwagon rd is. Thanks again MacKenzie.

Jean Baylor

Feb 24, 2024

Very friendly and extremely helpful! Will come again!

Jacqueline Davis

Feb 20, 2024

Makenzie & Cherie were helpful in helping my fiancé and I pick the perfect couch for us along with a mattress! Thank you ladies for your help!

Susan Weikert

Feb 19, 2024

Makenzie was so helpful when we were looking for our new mattress. Most of all not at all pushy which is something that can make me walk right out the door. She gave us all the information we needed, then was very patient while we made an informed decision! Can’t wait to get our new bed!

sara reynolds

Feb 19, 2024

Very friendly, helpful Not Pushy!!Ashley has friends that has the same couch.

Pamela Kessinger

Feb 18, 2024

My husband and I are very satisfied with the service we received today. Makenzie was very knowledgeable and friendly. I highly recommend her.

brands8098

Feb 08, 2024

Makenzie M was extremely helpful and answered all of our questions! We wish every salesperson we encountered was as kind and helpful as she was! Thank you for providing excellent customer service!

Syd A

Feb 06, 2024

Sherri Noel was super helpful!!! Helped us pick out a bed and a plan for pickup. Will come back again!

Jody Clayton

Feb 06, 2024

Sherri was very knowledgeable on every piece of furniture. She communicated well and answered all of our questions or concerns. There was no pressure to buy. Will definitely recommend Ashley to friends and family…..especially Sherri!

Tim Sablotny

Feb 04, 2024

Sherri Noel very helpful in selecting just the right sofa looking forward to lounging for years to come

Jacqueline Gomez

Feb 03, 2024

I had a great experience at Ashley. Mike answered all my questions and I was able to get everything I needed.

Stacey Kirkman

Feb 03, 2024

Found exactly what we were looking for. Mackenzie was the salesperson that helped us. She was great! Thanks

Laura Campbell

Jan 27, 2024

Sherri is as amazing and helpful with zero intimidation!

Hannah Erslon

Jan 26, 2024

Mackenzie Mabe was great! Very friendly, explained costs and options well.

Katy Rourke

Jan 13, 2024

Makenzie and Devan were very helpful with our couch and dining room table purchase!

Candace Housam

Jan 09, 2024

Evan was absolutely amazing!!

Mark Rabideau

Jan 07, 2024

Makenzie Mabe was our salesperson and she did an awesome job in helping us with our purchase.

Shelbi Turner

Jan 06, 2024

Sherri was extremely polite and helpful. We showed her what we were wanting and she made it happen! Our whole family left happy 😊

Taylor Summers

Jan 01, 2024

Mackenzie was super sweet and helpful! This was our first time purchasing our own furniture and she made the experience exciting, stress free, and comfortable! We definitely shop here again in the future!

Tavis Lawson

Jan 01, 2024

Makenzie helped us find the perfect sectional for our living room and got us an even better deal than was available online!

Chase Davison

Dec 31, 2023

Sherri was amazing! Very nice and helpful.

Cody Jones

Dec 30, 2023

Makenzie she’s super helpful and super nice !

Elena Holler

Dec 27, 2023

Sherri was very easy and pleasant to work with. Not pushy at all.

Brian Walker

Dec 27, 2023

Awesome people!!

Susan Upton

Dec 23, 2023

McKenzie was awesome!! She has been wonderful to my mom.

Stephen Stone

Dec 23, 2023

Evan did a great job explaining the beds/mattresses

Pam Leka

Dec 17, 2023

My husband and I bought new living room and bedroom furniture in September, not only did it come in very quickly but they held it for us until our home was done enough for it to be put in … when we opened it we notice that the couch wasn’t what we ordered. So we went in and seen our sales person Sherri Noel and she went above and beyond to make everything right..

Kimberly Young

Dec 17, 2023

Devon at Ashley was great to work with, He answered all our questions and got us a great deal on our new furniture!!!

Jodi Garrett

Dec 16, 2023

Makenzie Mabe was very helpful!!

Jenna Beneventi

Dec 15, 2023

Mackenzie was so great and helpful!! Great service and would highly recommend!

Matt 3127

Dec 15, 2023

Devan and Mackenzie were both very helpful in our search for a new couch. Highly recommend!

rachel jones

Dec 10, 2023

Devan was very nice and helped us find just what we were looking for. We will definitely do business here again.

Mj Mj

Dec 09, 2023

Great experience shopping with Makenzie M. Wasn't rushed or forced into making a purchase. Makenzie did price matching to find the best deal. Explained all different options of financing. Felt so well taken care of that purchased additional piece not on the shopping list but that definitely will make the seating more enjoyable for friends and family.

Dee Goings

Dec 09, 2023

Terri was absolutely amazing! She was knowledgeable and was able to walk us through all the processes of buying new furniture, protection plans and delivery. We can't wait to work with her again.

David Goings

Dec 09, 2023

Terri was very informative. Was able to gather all we needed in order to make a purchase soon. Looking forward to working with her again.

David Hill

Dec 03, 2023

Use Makenzie Mabe for all your furniture buying experiences.

Sara Warren

Dec 01, 2023

Makenzie was so helpful and wonderful to work with! Thanks for making my buying experience great!

Asia Gentry

Nov 26, 2023

Mackenzie was super helpful! She greeted me right away and answered all my questions and concerns.

Swaggy_b_

Nov 26, 2023

Evan was super helpful with all of our questions today in the store. He helped us compare the prices of 3 different couches and the flexibility we had with the financing

Jorgia Crowe

Nov 26, 2023

We worked with Evan & he was super friendly & overall a great experience!

Jelena Marasevic

Nov 25, 2023

Devan Cooley was a pleasure to work with. He was extremely attentive, polite, and did everything he could to get us the best deal. He helped us look around the store and worked with us on our budget! Would definitely recommend working with him!

Dalton McKinley

Nov 25, 2023

Devan Cooley helped my fiance and I pick out some new pieces and he was great to work with, very helpful, and patient with us.

andrew jackson

Nov 25, 2023

Ashley furniture was fantastic. Walked in and was greeted by Sherry. She was fantastic answering all our questions, wasnt pushy at all and was even able to get our couch cheaper that the price listed!!!!! Highly recommend and great shopping experience!

Teresa Brooks

Nov 25, 2023

Makenzie was so very helpful. I had her run multiple sets of numbers. She was more than happy to help. She went above and beyond and made the experience stress free.

Abby Kunz

Nov 25, 2023

Excellent service!

Hannah Binnion

Nov 25, 2023

We had Makenzie Mabe assist us at Ashley Homestore today. She was very helpful in assisting us with our purchase!

Joe Vose

Nov 24, 2023

Makenzie Mabe was fast, friendly, professional, and helpful! Great experience

rachel diffenderfer

Nov 24, 2023

Makenzie was very helpful with what we were needing. We were sort of indecisive with what we were wanting. She was able to give us information on each item and give us the best deal for our big purchase. Thank you Makenzie!

Tanya Kroeschel

Nov 22, 2023

Evan was the only reason I returned, he is what one expects from a person in sales.

Annah Kauzlarich

Nov 19, 2023

Sherry was very nice! We bought a couch and the process was very fast.

William Johnson

Nov 19, 2023

Friendly and Attentive Staff

Jason Yoakum

Nov 19, 2023

Makenzie was great!

ShiTian Zhou

Nov 18, 2023

Working with Makenzie today , good service.

Madalynn Robinette

Nov 18, 2023

Makenzie was wonderful with helping find the perfect couch for us, both size and color!

Ronnie Haiek

Nov 12, 2023

We bought engagement furniture!! Sherri is the most amazing person for all your wants and idea's. Thank you Ashley Furniture!

Samantha Kelton

Nov 12, 2023

Makensie and Evan were great to work with!

Grace Cardenas

Nov 11, 2023

Makenzie was very helpful! My family and I will definitely be back for more furniture.

Karin Hager-Paisley

Nov 09, 2023

Makenzie was an excellent salesperson and met all of our needs. Highly recommend!

Patrick Rolens

Nov 08, 2023

Perfectly delightful staff and wonderful furniture!

Rebecca Griffith

Nov 04, 2023

Makenzie Mabe was extremely polite & helpful in our search for bedroom furniture. She addressed our questions and gave us time to look around on our own. She is very knowledgeable and we highly recommend her!

Jessica Proctor

Nov 03, 2023

Makenzie was great help!

Scott Parker

Oct 30, 2023

Sherri Noel was very helpful and worked hard to get the price we needed

James Bingham

Oct 29, 2023

We purchased a dresser with a mirror for $1,200.00. When the dresser was delivered, there was no mirror. We called the Ashley Store, where we purchased the dresser, in Springfield Illinois, to inform them that the dresser was delivered without a mirror. The manager came on the phone and informed us that the mirror did not come with the dresser, and if we wanted it, it would be an extra $400.00!!! What??? Seriously??? But the mirror was attached to the dresser (without a sign) making it look as it was included in the price!! Not so, but we were not told this at the time of purchase! The manager advised us that this was Ashley Furniture policy! We were deceived into thinking the total price would be $1200!! Trickery at it's worst!!!All I can say is, BUYER BEWARE!!!!! We will NOT be buying anything from Ashley Furniture in the future!!!

Gonzo Firebird

Oct 27, 2023

Super nice people....very helpful...Purchased new sectional

Carri Creasey

Oct 22, 2023

We were greeted as soon as we walked through the door and we felt very welcome. Sherri took the time that we ne6ed with us to show us everything with the style we were looking for until we found the one. She was very patient and answered all of our questions..Ashley is a great place to go for all of your furniture needs

Jose batista Bautista

Oct 22, 2023

Makenzie was awesome person with me and helped me with my purchase I am great full thanks again

Tara Biggs

Oct 18, 2023

Makenzie was amazing through my furniture buying process. She wasn’t pushy at all and genuinely wanted to provide a positive buying experience for me for my new house. She was extremely knowledgeable, helpful, and even went out of her way to get me great deal on the furniture protection plan.

gary

Oct 18, 2023

Makenzie Mabe was our sales lady.She was very helpful, answered all of our questions. We would definitely come back to this Ashley Chuckwagon store.

Nancy Thompson

Oct 15, 2023

Thanks Makenzie...for helping us find our perfect pair of sofas!

Mayra Rodriguez

Oct 15, 2023

Sherri was amazing definitely would recommend her to anyone

Robert Oxley

Oct 15, 2023

Devon was extremely helpful. He confidently and professionally stepped in to assist a Senior Associate with a sale. Devon was a pleasure to work with as was the Ashley’s Team.

Arica Carter

Oct 14, 2023

Sherri helped us find the perfect couch! Love this place

Byron Paul Taylor

Oct 14, 2023

Sherri at the Springfield store provided excellent service, was extremely knowledgeable about the product, and worked hard to keep cost within our budget. If looking for furniture in the Springfield, IL I highly recommend Sherri!

Francis Oke

Oct 03, 2023

Great communication and professionalism!

Joanna Judge

Oct 01, 2023

Makenzie was so sweet and not pushy at all. She let us know the specials and let us browse until we found what we wanted. Extremely knowledgeable and very personable! If you’re in the market for furniture she’s your girl for sure!

Khalil S.

Sep 29, 2023

I had a good experience with Devon he was a pleasure to work with

Rachelle “Chelle”

Sep 29, 2023

Mckenzie helped us get what we needed

Dayln Soper

Sep 28, 2023

Delivery driver Eddie was very efficient and knowledgeable. Happy with the products.

Brittany Martin

Sep 26, 2023

Good price for quality product

Rita Bryant

Sep 24, 2023

Makenzie Mabe was sensational! She helped us with all our furniture needs!!Thanks so much for being so patient with us!!❤️

Lindsay Atkinson

Sep 22, 2023

Makenzie M. was fantastic!! A tremendous shopping experience, we will most certainly remain customers!!!

Pam Smith

Sep 22, 2023

Devin was absolutely wonderful to work with today

Jacob Donahue

Sep 21, 2023

Great experience. McKenzie Mabe was a tremendous help

Kathryn Tinch

Sep 19, 2023

Both Mackenzie and Sherri were great help with picking out the right sectional at the right price. They each took the time to talk and figure out what we wanted.

Terah Hennessy

Sep 16, 2023

Sherri was great!

Joanie Delaney

Sep 15, 2023

Mackenzie was the greatest!! She helped me get exactly what I wanted!!

Bridgette Dreier

Sep 12, 2023

Very helpful and kind staff. Showed me all the items I wanted to see and some I didn’t know about. Sherri N was very helpful.

Angie Hudspeth

Sep 11, 2023

Sherri was very helpful. We found the perfect livingroom set.

Lexi Landers

Sep 10, 2023

Sherri was very knowledgeable and did a great job taking care of our needs and answering all of our questions. Highly recommend

Valerie Donnan

Sep 10, 2023

Sherri was absolutely amazing with helping my grandma pick out a bedroom set and new mattress. Would recommend sherri from Ashley’s Furniture!!

Myra Pomeroy

Sep 09, 2023

Makenzie Mabe was very helpful and knowledgeable.

Herb Shoemaker

Sep 09, 2023

Makenzie was exceptionally helpful and very kind and respectful

Cindy Denby

Sep 08, 2023

Devan was professional, well versed on his products and very friendly!!

Victoria Richert

Sep 06, 2023

MacKenzie helped us every step of the way and was informative on all products

Cynthia Titus

Sep 06, 2023

Sherri was exceptional helping us get just the right chair and side table. She’s a keeper!

Elizabeth O'Brien

Sep 06, 2023

My son and I went to Ashley Furniture Store looking for a lift chair. Mackenzie directed us to the lift chair section, answered all our questions and helped us select the chair that met our needs. Good shopping experience. Thanks Mackenzie.

Audrey butler

Sep 04, 2023

Teri and Mackenzie were both super great to work with! Made finding a mattress and accessories easy and as stress free as possible.

Tierra Long

Sep 04, 2023

Makenzie Mabe was amazing she greeted us soon as we entered and helped us make our final decision and helped us Save

Lisa Kelso

Sep 04, 2023

GREAT SERVICE!!!!

Elayna Updegraff

Sep 04, 2023

Mackkenzie 5 stars! Thank you!

Bret Spencer

Sep 04, 2023

Devin was actually a pleasure to work with. Not pushy, gave us our space and let us browse without pressure. Definitely 5 stars

Derrick Sheppard

Sep 03, 2023

Had a great experience while buying bedroom furniture and mattress. Makenzie Mabe did a great job and answered our billion and a half questions. Thanks for everything

Jason Johnston

Sep 02, 2023

Took wonderful care of us.

Christine Anzalone

Sep 02, 2023

EVAN SHUCK AMAZING

Jessica Hamrock

Sep 02, 2023

Makenzie Mabe helped us today at the Springfield location. My mom was looking for new furniture for her four seasons room and makenzie helped find what we needed and made a deal work when the store didn’t have the exact sale running. We really appreciated her working with us!

Megan Harmon

Sep 01, 2023

Terri was very knowledgeable on the products and extremely helpful!

jaice skeen

Aug 30, 2023

The lady was nice and the furniture was confy

Steve Ettinger

Aug 28, 2023

Makenzie was so great to work with. We will definitely come back.

loulli hamdy

Aug 28, 2023

I had the best experience with Devan Cooley, hes very friendly and helpful and got me the best deal, happy days

Micah Peebles

Aug 28, 2023

Mackenzie was very helpful and friendly.

Brock Stachowiak Wilder

Aug 28, 2023

Makenzie was awesome and helped us with all of our questions

GregoryVera baseball210@gmail.com Gregory Vera baseball210@gmail.com

Aug 27, 2023

Very good service. Devan

Kimberly Kerwin

Aug 27, 2023

Devan Cooley was our salesperson, and he was wonderful to work with. Efficient and kind, and very helpful. Thanks for the awesome experience!

Scott Eldridge

Aug 27, 2023

Thank you Devan...you were able to assist us quickly and find us the best prices. Awesome customer service!!!

Missy Jennings

Aug 26, 2023

Worked with Sherri Noel—very helpful and friendly!

DaKesha Green

Aug 25, 2023

Got the best service from Sherri

dan g

Aug 24, 2023

Sherri was very helpful. She was not over pushy on tryingto make a sale she was available for when we had questions and answered them

Julia Strawn

Aug 20, 2023

Makenzie M. Was awesome! Super patient and personable!

Kristy Wellhausen

Aug 19, 2023

Makenzie was wonderful and patient while i chose my living room furniture. She is very knowledgeable of the products and warm and relatable.

Nash Powell

Aug 19, 2023

Evan was super easy to work with

Flo2 Cruz

Aug 18, 2023

Mackenzie was very helpful and professional. Would recommend her to anyone.

PaPa_Nemo

Aug 17, 2023

Helped my mother with all her questions. Great job Makenzie!

Leeanne Hasara

Aug 15, 2023

Devan is the must see guy to help you out! Will walk around the store taking a tape measure to everything for you to make sure it will fit in your space!!!

Cecile Becker

Aug 15, 2023

Devan was very professional and helpful!

Brynne Scott

Aug 15, 2023

Sherri was great to work with. She was kind and friendly and helped to get us at a price we were happy with.

Crystal Cole

Aug 15, 2023

Sheila was wonderful to work with when buying our new furniture. We will definitely be back because of her.

Jessa Day

Aug 14, 2023

Evan Shuck was AMAZING! He was able to beat any price we found and PIECED TOGETHER a PERFECT ROOM! Checkout was smooth as butter.

Christopher Forshee

Aug 13, 2023

Makenzie Mabe has been a great help as we try to decide on a mattress set.

Patricia

Aug 12, 2023

Makenzie was such a pleasure to work with, explained everything in great detail. Gave me a great deal on a beautiful bedroom outfit, definitely be back for more furniture as I move into my new home! Thanks Ashley Furniture

Bryan Leach

Aug 12, 2023

Devan was absolutely the best, worked with us in every aspect that he possibly could. We love our new couch and can't wait to get if you need any new furniture go to Ashley's ask for Devan he'll hook you up on whatever you need!!

Derek Fulton

Aug 12, 2023

Devan Cooley was friendly and efficient! Loved working with him!

Briana Fulton

Aug 12, 2023

Devan Cooley was great, helped us find the desk we needed!

Mallory Phillips

Aug 10, 2023

Makenzie did a great job helping me find what I needed.

Rose Morrison

Aug 09, 2023

Great experience. MacKenzie a great gal

Michelle Sturdivant

Aug 06, 2023

Mike was amazing to work with. Immediately meeting Mike at the entrance, his friendly and inviting approach made my niece and I feel more like family than customers. Mike’s genuine hospitality exuded through his flexibility and willingness personality! We truly enjoyed the remarkable experience Mike provided! Thanks Mike!

Rachel Hoselton

Aug 06, 2023

Evan was extremely helpful and responsive. I went back to purchase from him again.

Johnel Butler

Aug 05, 2023

Makenzie was awesome!

Lacee Hile

Aug 05, 2023

Such a great experience - no pressure at buying at all and he got us the perfect set!Thanks again Mike! We will be back to work with you again! ☺️

Cathy Parker

Aug 04, 2023

Mackenzie Mabe was the best!

Francine Appleton

Aug 03, 2023

Excellent service from Makenzie Mabe! We found a chair that fit at a pretty decent price!

lynn miles

Aug 03, 2023

Makenzie was very instrumental in our purchase. She was awesome! 100% fabulous!

Jen N.

Jul 30, 2023

Makenzie was amazing to work with. She made buying our new bedroom set a breeze.

Breana Benz

Jul 29, 2023

Absolutely wonderful experience with Makenzie and Devon! Makenzie helped my mom find the perfect couch. I myself will for sure be back to make a purchase for myself!

Krista Stanley

Jul 29, 2023

Awesome to deal with. Makenzie was awesome

Greg Chance

Jul 29, 2023

Sherri and makinzie were amazing and very helpful. They went above and beyond their job to help us get what we needed.

Jennifer Billington

Jul 23, 2023

Thanks Evan for everything, he knew his stuff!

Sophie Bost

Jul 20, 2023

Mackenzie Mabe was very professional and full of ideas for what could work best for us! Will come back to store for her!

Jenny Ciotti

Jul 19, 2023

Mackenzie and Mike were fantastic! They weren’t pushy and allowed me to look around, yet answered all questions I had! It was as easy as you want it to be!

anthony miller

Jul 19, 2023

We had a great experience purchasing a new couch. Makenzie was extremely professional and knowledgeable regarding the store products and ensured we made a selection that fit our needs

Eileen Delich

Jul 19, 2023

Such a joy to work with Mackenzie today! She really listened to what we were looking for. Showed us so many great options ! We made a fun purchase!

Gabriel Bell

Jul 17, 2023

Fantastic experience! Sherri was wonderful to work with!

Emily Shackelford

Jul 15, 2023

Makenzie was AMAZING! We were unsure of what we were wanting and she was beyond helpful! We are so happy with our purchase! We will definitely be back for more.

Gruffy Wuuffer

Jul 13, 2023

So full disclosure, I went into the store with no intention of buying anything, and I did not end up buying anything. But I had a great experience and it was because of Sherri Noel, the salesperson who helped us.Sherri meet us just inside the door. Not at the door, enough inside that we could feel the air conditioning (it was hot outside) and our eyes could adjust to the lighting. She was cheerful and smiling and friendly. But most of all she listened to us right away and respected what we said.She showed us what we were interested in seeing, and a few extra options too. Have us gone to wander the store and talk alone, but was prompt and ready to answer questions when we had them.I not looking to buy for about 6 months since I'm moving. But I just had to give a huge shout out to Sherri because she was awesome. I'll be back. She earned my business.

Paulette Mann

Jul 05, 2023

Makenzie was a great help and very knowledgeable

Emine Gaba

Jun 26, 2023

Love Makenzie she's been the greatest for helping us!!!

Nicole Stice

Jun 25, 2023

Mike S. was an amazing salesman and didn’t hover. We will definitely be back!!!

S C

Jun 24, 2023

Good experience. Makenzie was great and sold us the perfect set! Thanks!

LaTasha Simmons

Jun 19, 2023

Lucas was amazing he did an amazing job.

Zoe Simmons

Jun 19, 2023

Mrs. Sherry was amazing and sweet. Love doing business with her.. She deserve a raise…

Andrew Stephens (mr patrinkas)

Jun 14, 2023

Sherry was amazing before the sale and during. About a week after we left we got a nice thank you letter from her and that ment a lot to my wife and I

Colton Wolfer

Jun 09, 2023

Really good experience, thank you

Tony Stapleton

Jun 04, 2023

Absolutely great and personable people that help you!! Mackenzie and Even were very knowledgeable and helpful. I would definitely recommend asking for one of these two. I will definitely be back..

Rachel Wilkerson

Jun 04, 2023

Makenzie was very kind! She was helpful while also giving us privacy to discuss our options.

Nicki Vanderpool

Jun 03, 2023

Sherri was a tremendous help. We enjoyed doing business with her!

ROD Hashman

May 27, 2023

Makenzie Mabe lots if help answered every question

GeminiLupus

May 26, 2023

I was at the Ashley Store in Springfield IL and Makenzie was SUPER helpful! She knew exactly the product we wanted and made this buying experience phenomenal!

Connie Skelton

May 25, 2023

Makenzie was very nice and helped out so much! She set me up with an amazing couch and explained all the financing for me!

Krombopulos Michael

May 21, 2023

Best service and selection in the Springfield area!

rachel fox

May 18, 2023

Wonderful customer service and so friendly and accommodating every time we come in! So helpful when it comes to the financing and figuring out which plans work the best. Free delivery and no penalty for paying off early is a great bonus! Sherri was knowledgeable and gracious. A great experience, as always!

Johnpinneo25@gmail.com Pinneo

May 16, 2023

Mckenzie is our go to sales person at Ashley. She is excellent and has sold us numerous pieces of furniture for our home. Always very helpful and friendly.

leigh Cameron

May 13, 2023

Mackenzie helped us find the perfect bed!! She’s the best ❤️

Shelley Greer

May 07, 2023

Makenzie was extremely helpful!

Tommy Wilson

May 06, 2023

Great service from makenzie!

Natalie Cool

May 06, 2023

Makenzie Mabe was very helpful in assisting us with finding a kitchen table! Would recommend!

katie williams

May 06, 2023

We had a great experience shopping for our new sectional thanks to Mackenzie!

Jackie Cunningham

May 03, 2023

I had a great experience with Makenzie at Ashley Furniture. She was very pleasant and I recommend her if you are looking for any furniture.

Brooke Hayes

Apr 29, 2023

Sherri was very nice and helpful! Took her time with my indecision!!

Ally Graham

Apr 29, 2023

Makenzie and David were very helpful when helping me find a new sectional for my living room. They’re both very professional and personable which made the transaction smooth and efficient.

Isaac Isringhausen

Apr 26, 2023

Sherri was great. I highly recommend.

Brooke Jackson

Apr 23, 2023

Makenzie Mabe was Really easy to work with extremely helpful helping us find what we needing!

Marissa Stambaugh

Apr 21, 2023

Mackenzie M. was so great and helpful! She found me some great deals and made the experience super smooth.

Mark Yow

Apr 20, 2023

Makenzie Mabe was super helpful today. Give her a bonus!

Linda V

Apr 17, 2023

I have to give a big thank you to the employees at this location that have helped me out tremendously with replacing a piece of furniture I ordered. My salesperson, Sherri, was a delight and very knowledgeable, the people at the front desk that helped with my financing and getting the ball rolling with my replacement piece, thank you April and Lucas! Also, thank you to the service/delivery department for being on top of things too. I truly appreciate your commitment to customers.

Sherri Scott

Apr 17, 2023

Lucas, is Amazing. Shows Great patience and empathy with the client.Always searching for the Win/Win

Am Owais

Apr 16, 2023

sherri did a great job helping our family find what we need!

Natchure Stockton

Apr 10, 2023

After months of searching for a particular style chair for my fiancé’s man cave, we met with Skyler. He found the chair in the right style and color we wanted. Reasonably priced and delivered when promised. We look forward to working with Skyler in the future.

SCYNQUE WILSON

Apr 08, 2023

Skyler Horn was awesome.

jake boeker

Apr 08, 2023

Skyler is definitely the guy you want to go see if you come here. By far the best customer service I've ever had.

Scott Horn

Apr 08, 2023

Skyler Horn was very helpful showing me furniture around the store

BigDogBradley1

Apr 08, 2023

Staff was very friendly and helpful. I will say Skyler stood out to me the most, very helpful and knowledgeable. Highly Highly recommend talking to him if you visit, his outstanding customer service made the visit well worth stopping in.

Teala Boyer

Apr 07, 2023

When you go to Ashley’s ask for Skyler. He is very informative and polite.

Marlaina Medley

Apr 07, 2023

Skyler Horn is a great asset to your Ashley Store! Great customer service 😁

Madeline Kesterson

Apr 07, 2023

Ashley’s has outstanding service and fabulous furniture. We found exactly what we needed. And our salesperson Skyler was amazing! He went above and beyond to make sure we left happy! Would definitely recommend!

Joan Moody

Apr 06, 2023

Great shopping experience, great selection. Makenzie Mabe was extremely helpful; she understood what I was looking for and was very knowledgeable.

Jim Marshall

Apr 02, 2023

Dave and Jackson were awesome in helping me get what I was looking for, definitely recommend.

Carrie Selby

Apr 02, 2023

Makenzie was very helpful and friendly

S P

Apr 01, 2023

David Rohrer helped us navigate mattress types and a purchase. He is very pleasant to work with and very knowledgeable of the products he sellls.

Sophia P

Apr 01, 2023

David was very helpful and informative. Would definitely recommend him to my friends. Can’t wait to get my purple mattress.

Bob Guy

Apr 01, 2023

Sherri Noel was amazing to work with. Very helpful. Looking forward to working with her again.

Hannah Haggard

Apr 01, 2023

Makenzie made the whole experience painless and we were able to make a decision fast and easy. Thanks!!

Keith Melvin

Mar 30, 2023

Go see makenzie at Ashley she was the best!!

Edwin McNeal

Mar 29, 2023

Went to Ashley Furniture today to look at a love seat and recliner. A very nice Makenzie Mabe showed us several ones and was very polite , no pressure ,knowledgeable of the pieces we looked at and discussed the pieces with us . She worked with us on the pieces and will be going back to her for additional furniture and we will recommend her to everyone . Very very nice salesperson!!!! Thank you Makenzie for all your help!!!!

Teresa Pinneo

Mar 18, 2023

Makenzie Mabe helped me find the perfect bedroom set, during my visit to this location. She was very helpful in showing options and explaining the quality and value of the furniture. I will ask for her assistance on my next visit.

Hannah Owens

Mar 18, 2023

Sherri was amazing! Helped us quickly, thoroughly, and was honest + nice. Will be recommending to friends and family!

Paula English

Mar 17, 2023

Amazing store !! Easy shopping for a bed ! They even have a bed you lay on to match you with the right kind in in love !

Oluwaseun Akorede

Mar 16, 2023

Makenzie Mabe is awesome with good customer service.

Greg O'Connor

Mar 15, 2023

Makenzie and Sherri are terrific.

Nichole McArdle Stevens

Mar 14, 2023

Sherri was very kind and knowledgeable about the sale!It was great experience working with her

April Savant

Mar 11, 2023

What an awesome environment to work in! Our sales team and customer service is the best in town!!

Melanie Winters

Mar 11, 2023

Good variety of furniture. The employee who "helped us" was not very knowledgeable. He ended up talking to another customer and left us standing there. We left and bought our sofa at a different store

Tasha Kimbrough

Mar 10, 2023

I simply love this store!!! Stop by today on Chuckwagon and David took care of me, got me everything I needed expeditiously!!! I am one satisfied customer. And Lucas at the front desk was exceptional!!!! I will be back!!! Go shopping at the best furniture store in Springfield!!! Whoop, whoop!!!!❤️❤️❤️

kathy richardson

Mar 07, 2023

Sherry was very helpful. She showed us many available options. She was very thorough with each selection. I feel like she helped us make a great decision.Thank you Sherry.

Delaney Cordum

Mar 07, 2023

I just recently bought a couch and it’s only been two weeks and I was told it’s already almost in! Makenzie was the person who helped me and she was awesome. Very friendly and helped me find what I wanted and got me a good deal :). I was able to reach out to her whenever and she responded very quickly. I am very thankful to have met her! She is great at her job!

Jennifer Caruso

Mar 05, 2023

Makenzie Mabe was amazing and very helpful! She made the experience smooth and stress free!

Regina Young-Watts

Mar 04, 2023

I had a wonderful experience at Ashley furniture today. The guy Dave assisted me with purchasing all the items I wanted with a low monthly payment. The furniture is high end and they deliver too. My payment was only $14.00 for both my living room and queen bed room set. I could not believe it!! No finance charge for two years. What a deal! Check them out.

nancy antrim

Mar 04, 2023

Sales people were very helpful, but not pushy! We foundexactly what we were looking for, great quality & super price! Even gave us a military discount! HIGHLY RECCOMMENDED.

Darla Wissehr

Mar 04, 2023

We had a great experience purchasing some furniture with Sherri Noel. We would greatly recommend Ashley homestore and Sherri.

Megan Laughlin

Mar 02, 2023

Sherri always takes care of me when I come in. Go see Sherri for all of your needs

Ella Snyder

Feb 26, 2023

LOVE MAKENZIE MABE!! She was fantastic love her

stacy bacon

Feb 26, 2023

Makenzie was patient and very knowledgeable. She listened to what we wanted, made suggestions and we left after purchasing the whole house full of furniture for our new home! We will definitely be back to see Makenzie Mabe at Ashley Furniture for future purchases.

Marsha Johnson

Feb 25, 2023

Friendly staff, both sales and customer service. Skyler was a delight and was very informative about my financing while processing my sale.

Skyler Horn

Feb 25, 2023

The customer service representatives are the best in town!! Highly recommend

Lakiesha Curtis

Feb 25, 2023

This was a wonderful visit Mckenzie was very helpful thank you

Tom Przytulski

Feb 22, 2023

Makenzie is an amazing salesperson who took the time to listen to our wants and the worked efficiently with zero games as I'd experienced at other stores.

Joey Auman

Feb 21, 2023

I walked into the store blind and very uncertain of what I wanted.Makenzie found me first, and walked the store with me explaining every thing to me and made sure I was good and was even patient with me when I couldn't figure out a banking issue!She kept up with me through text and phone calls and in the end everything worked out. And they even helped me with my budget.She really went above and beyond. And was the sweetest person. I appreciate her and Ashley Furniture is blessed to have her on the roster. Thanks again Makenzie.

Brandon

Feb 21, 2023

My wife and I recently purchased a couch and we had a great experience. Evan was very helpful and patient with all our questions. I will definitely visit the store again!

Chilyn Fisher

Feb 20, 2023

I was wonderful trying get new mattress and great customer service

Julie Mayer

Feb 20, 2023

Excellent service by Evan shuck.

Bryan Smith

Feb 20, 2023

Makenzie Mabe was an excellent salesperson. She was knowledgeable and quick. She was not pushy at all!

Eileen Straeter

Feb 19, 2023

Makenzie is top-notch...not pushy, but informative & prompt with text reply to questions.

Shannon Tullis

Feb 18, 2023

Sherri was very helpful & informative. We had a great buying experience & would highly recommend Sherri.

William Granger

Feb 18, 2023

Skyler is a great guy

Kerby Suhling

Feb 17, 2023

Got a great deal with a chair and table I bought. Mackenzie and Evan was very helpful and understood what I wanted, and helped me get a good price. Very good to deal with. They made the purchase very easy. Thank you.

Tyler Bryan

Feb 17, 2023

Makenzie was very professional and kind during our time here. She helped us with our purchase and to set up the delivery. THANKS!

Mary Boyd

Feb 15, 2023

The experience I just had at Ashley Furniture was out of this world. My thanks to Sherri, John, and April for the attention and laughs as we bought my new loveseat. I can't wait! All of you made it such an enjoyable adventure. And John does such an amazing job with the indoor decor. All in all it was.a.pleasurable experience. Thank you,Mary Beth Boyd

mikey Vee

Feb 13, 2023

Sherri did a great job helping us. She was everything in a sales person one would want. And more! Thank you

Patrick Garrett

Feb 12, 2023

The customer service from Cheryl and David were fabulous

Nick Courtney

Feb 11, 2023

Sherri Noel was outstanding!!!!

Andrea Rushing

Feb 10, 2023

Sherri was exceptional.

Daniel Glossop

Feb 10, 2023

Excellent customer service!

Kristin Smith

Feb 05, 2023

Evan took great care of my family and made this a completely seamless experience!!

Tracy Humphrey

Feb 05, 2023

My husband and I were shopping for our guest bedroom. We were helped by Sherri Noel. She was wonderful! Very kind and patient as I was making up my mind on what I wanted. We have bought all of our furniture from Ashley!! The guest bedroom was the final piece we needed. Thank you Ashley Furniture for the beautiful furniture.

Avery OBrien

Feb 04, 2023

Great selection with many options!

Hilda Gramajo

Jan 31, 2023

Recently purchased my couches and I have had nothing but a great experience from Ashley’s Homestore. All staff are very kind and super helpful.

Krista Williams

Jan 28, 2023

Wonderful!

Gina Burlingham

Jan 21, 2023

Evan was super helpful and very professional! Was able to get us a great price and protection plan.

Michelle Kesterson

Jan 17, 2023

Gorgeous showroom with a large selection.

Chris Sanders

Dec 21, 2022

If I could put 0 stars I would, the experience with them has been awful !! Ordered a bedroom set , a month later they show up for delivery only at that time telling me they don't have my dresser that it was damaged and it will be reordered and at this time almost 2 weeks later still don't have or have an eta. The level up unprofessionalism showed by this store is unmatched.

Jessica Ostermeier

Oct 27, 2022

Makenzie was wonderful! I walked in with two small boys in a huge stroller and everyone was very accommodating. Makenzie took me to the item I was looking for immediately and helped me get a fair price. Thank you!

Joann Adcock joannaluvsdoxies

Oct 21, 2022

Beautiful furniture,great prices. Sherri was very helpful and knowledgeable

toni mcneece

Sep 11, 2022

We had the best experience yesterday with MacKenzie! She was very helpful and knowledgeable of the products. We bought quite a few pieces and she worked with us for well over an hour and was very patient the entire time !

Amanda Becker

Aug 22, 2022

We spent over $4,000 on things for our house when we moved, and EVERY SINGLE THING has broken within 3 months. Cushions on the couch ripped, dinette set not put together right so everything wobbles, not to mention it wasn’t sanded down properly so my kids and I have had multiple splinters, dresser drawers breaking and not pushing in all the way or going in too far. Our television stand came with shelves but not enough prongs to hold them in place. Our end tables and bedside tables have the same problem with the dinette set, not being sanded all the way or the drawer is already broken. I mean we spent a LOT of money on furniture, I expect it to not break within 3 months of purchasing!!! Absolutely ridiculous and I wouldn’t recommend to a single person!

Wesley Carman

Jul 13, 2022

I was met with Professionalism and an eagerness to help and very polite and businesslike and yet very friendly and very interested what I had purchase. The entire team was polite and non intrusiveI asked for a sales person and I was Introduced to a young lady named Mackinzie. As we spoke about my need's on furnishing my apartment . She was very aware of what I was saying. She was interested on my budget, my tastes and style of furniture. She did not try to sell me something that she thought I would like. She showed me what they had in stock. And we went from there. I bought a couch, dinning room table with 4 chairs, a recliner, and slay bed.What they did not have in stock, was then ordered. All Alongthey kept me up to date with the status of my delivery. So when I took delivery of my furniture .They first called to confirm. We set up a time and date. When they came to deliver the furnitureone item was way too big for my apartment complex.I simply called Mackinzie, she said no problem. I got a full refund on that item, easy peasy. I turn around and bought a smaller item.Which looks great.I simply recommend Ashley furniturecompany. Everyone from the front end staff to the deliveryteam are all top notch and very professional. So if you are in need of one piece furniture or in my case a whole apartment full of furniture. Ashely Furniture would be my choice.They stand behind what they say and do. Service after the sale is the best no problem's no question's they will work with you and go the extra mile. So when you go to Ashley furniture and you need someone, go in and ask for Mackenzie and tell them or her that Mr.Carman sent you. You will not go wrong. I give Mackinzie, and the rest of the team at Ashley furniture 5 star's.Wesley R CarmanSpringfield,IL

Tavia West

Jun 03, 2022

Must not need business because I just tried to get in at 6:54p and the doors were locked and they didn't even attempt to let me in

Anthony Blume

May 19, 2022

A good furniture store with quality products for your home.

Charlie Myerscough

Mar 20, 2022

Was in store for 37 mins and never once had any employees ask if we had any questions or help us out. We checked out every possible mattresses and not once did we have an employee come to us several employees were in store and behind desk. When we left 5 employees were sitting at desk and not one of them even acknowledged or asked if we found what looking for. Went to Denver mattress at furniture row was greeted at door and had excellent service. Spent our money at place that wants your business Won’t be going back to Ashley’s furniture again!!

Stephanie Leka

Mar 20, 2022

We went to Ashley Furniture tonight about 6pm, we were there for 37 minutes, probably tried out every bed while we were there. No one asked if we needed help, or even acknowledged us. As we were walking out , we walked by the desk and there were 5 people sitting at the desk and still never got a hello, or if we needed anything. (No customers, just sitting behind the desk.) So we went to Slumberland immediately leaving and spent $3400. I will also be letting the corporate office know as well about the poor customer service. Slumberland was wonderful!

annette fugitt

Mar 02, 2022

Removing my negative review as this was the wrong store. My apologies to the Springfield, Il store.

Kayla Cundiff

Mar 02, 2022

Our Home Consultant, Josh W. at the Springfield ,Il was outstanding! He greeted us and informed us of the great deals going on, then let us browse freely no pressure. When we found a living room set we were interested in he got us all the information and we went to look at other stores but we decided to come back to Ashley to purchase our set. His attitude and friendliness definitely helped us decide to come back and buy there. Thanks 😊

Stephanie Bodine

Feb 19, 2022

We should have gotten a refund when it took 3 weeks longer to receive our sectional than we were told. Now within 2 years later it is falling apart. Called to make a claim only to be told its not covered. Never again will I ever purchase something for Ashley's. To think I even referred friends to our sales lady that clearly lied about warranty. Frame it broken and cushions are falling apart. We are not hard on furniture but I do vacuum them a lot.

Keith Jones

Jan 12, 2022

Very beautiful store and whoever did the set up for the displays did a great job. They are pricey and right now the inventory isn't good. You have to wait 3 months original so before you get your furniture.

Erica

Dec 31, 2021

Springfield Ashley Homestore is awesome!!! I went in looking for a new sofa, but I wasn’t positive on what I was wanting. Josh Walton took the time to show me all the options of what he thought I’d like, sent me all the specifications for the sofas I chose so that I could measure to make sure it would fit. Unfortunately, my first choice sectional wouldn’t fit my space but but Josh was prompt on responding back to me that what I liked about that sectional (the seat depth, the fabric, the color, that all the cushions are detached) also came in a sofa and loveseat. He sent me the specs right away, I was able to measure and this time was so happy it would fit. I drove back to Ashley Homestore, found Josh and bought them. Josh gave me the best deal for the 3 pieces I bought!!! Furniture manufacturing and delivery has been extremely lengthy lately but Josh was always available to give me an update on when each piece should arrive. I bought my furniture the very last day of September and it was delivered on the 17th of December…it may seem like a long time but I also chose to have all my pieces delivered together instead of as they came into the store. This is the best experience I have had buying any furniture…so if you’re looking for new furniture check out Ashley Homestore and ask for Josh Walton!!!!

Jason Burke

Dec 05, 2021

Our salesman Josh was ABSOLUTELY INCREDIBLE and was with us every step of the way. We actually ordered a piece that ended up being too big and he was able to get it taken care of without any hassle. We will be back!!!

Ryan b

Nov 21, 2021

Josh was great to work with.

Jesse Morrison

Oct 19, 2021

Had what I wanted and in stock in the color I wanted. Thank you very much!

Dannie Walton

Sep 17, 2021

Josh sells rep was more than helpful he was honest paid great attention to what I asked for was able to work quickly to set up everything for me to have it delivered in a timely manner! I will visit Ashley’s again

Ana S (blastkat)

Sep 08, 2021

There's a wide selection of furniture and decor. We previously purchased bed frames. They delivered and installed in our home. It was a positive experience. We're back for living room furniture. The staff is knowledgeable, patient, and friendly. Terri helped us this time. She was wonderful.

Hannah Clark

Aug 18, 2021

Vary nice and willing to help and vary clean

Kausar Wali

Jun 23, 2021

Good Furniture outlet but delivery time is too long.

Ryan Mahan

Jun 10, 2021

When we walked into the Ashley Homestore on the last Sunday of May, Josh Walton quickly met us. He showed us to two items we asked for and he left while my wife and I discussed the pros and cons of each. When Josh came back, we asked what other similar items Ashley had and he took us to a few more. We finally found a living room set both my wife and I really liked (a rare achievement, I'd like to add), he went back got a few details on it and returned with a price quote, an estimate on delivery and some welcome small-talk about some mutual connections he and I had. He was very pleasant and not pushy at all. He was there for any questions we had but didn't try to interrupt while my wife and I decided whether or not we wanted to go to the last remaining store on our day's plans or if we were more than satisfied. We were.I cannot speak about any of the other staff, but Josh was tremendous and he and Ashley made the process comfortable and easy. We cannot recommend Josh Walton at Ashley Homestore enough. And we know the first person we will seek out the next time we're in the market for home goods. Thank you wholeheartedly Josh!

obul reddy

Jun 06, 2021

Good

William Richard

May 31, 2021

I would give no stars if I could. Ordered a whole set and part of that was a bench back in mid January. Set was dining table, 6 chairs, bench and a tv console. We wanted matching of everything. Bench was told to us would not be here until end of March -beginning of April. Table took a little longer but at least the chairs were in- that's sarcasm. Anyway, tv console comes in finally and of course it's got marks and partially damaged so had to get replacement which took a month. April comes they tell us the bench is due in at the end of April We wait..... then we get told at end of April that it would be mid May or so. Then wife calls and they tell her beginning of June. I just called to get status and make sure it will be here. Guess what? Nope will be here now in July...Yep must be covid- yeah right. Called to cancel or get refund. They are cancelling and no discount and Rick was not the greatest. I would think since we have bought multiple times and we have been waiting for 5 months you would think Rick would be a little more helpful. Guess not. Don't buy if you want your stuff on time. They want to use excuses. Even Shane the delivery person left a message that said he didn't know why they would sell something knowing it would take over 6 months to get and he was embarrassed to be making the call to let us know it was delayed again. If I could leave the voice recording I would. Good luck to all of you who buy from this place.

Crystal Bales

May 05, 2021

Worse Customer Service EverI ordered a couch on March 22nd after moving to the area. It stated while I was ordering that my delivery date would be May4th. Not having a couch this was far out but I decided to order anyway. I received a confirmation email the next morning stating my couch would be delivered June 17th. I called the local store to check this date. I was going to cancel because this was way too long to wait. I was told that the May 4th date was correct. Because of COVID they were pushing out delivery dates in confirmation emails. I called my local store again the first part of May only to be told that I’m still looking at a few weeks. The lady I spoke with was rude and told me I should just continue to wait since I have waited this long. I have also contacted “corporate” with no success. Needless to say I still have no couch with no end in sight. I will never do business with Ashley again!!!!!

jarod fagan

Apr 07, 2021

I had a hundred and one questions. They were all answered within minutes. Best customer service I have had furniture wise. No pressure was applied and my opinion counted. I will be a repeat customer until otherwise.

Vicki Anders

Apr 07, 2021

Pricey, compared to the other furniture stores close by.

Shawn Brant

Mar 30, 2021

Great store, friendly staff. David was very helpful!

Denikia Lee

Mar 28, 2021

Could be better

Ronald Turner

Mar 16, 2021

Great furniture horrible service. There is a way to talk to customer to make them feel valued and there is a way to sell to get a commission. The sales rep at Ashley furniture are in it for the commission Pure and simple. When you are there you will feel like a dollar sign not a person. I worked with Terri Nelson and she seem more concerned to get back to the center of the store where the other sales reps were having small talk than she was to offer any reasonable customer service.All and all great Furniture horrible service.

Jonathan Reyman

Mar 08, 2021

We were looking for a couple of chairs for our kitchen table. Ashley had a large collection; we chose two and received a discount because of the President's Day sale. They were delivered in a few weeks. Heavy, well made, and perfect for our kitchen.

L E

Mar 08, 2021

Great price

Anwar Muwwakkil

Mar 05, 2021

Ashley's was cool. They got me offloaded as soon as they could.

Neil Bassett

Feb 27, 2021

The furniture from this store is always high quality. Today our new couches were delivered and not only do they completely meet our expectations, the delivery team was amazing. They wore appropriate masks, were very respectful and handled everything perfectly. We could not be happier.

Courtney Kanton

Feb 23, 2021

I called ahead to check on a couple of items before making the drive since I am from out of town. The salesperson gets on the line and was very short and brief acting like I was interrupting his time. I have shopped and purchased from here before and never experienced this before. I ended up making a purchase from online instead of going to the store and bought my other items from Slumberland where I was treated like a priority! Salespersons name was Shane.

Stephanie Anderson

Feb 07, 2021

I called in advance to ask if they had an item in store. I was told they did. It wasn’t explained to me the items in store our for viewing purposes only but that is not my complaint. My husband and I walked into the store. We were not greeted at all. A total of four associates walked past us with so much as a hello. We walked over to the customer service desk where three associates were engaged in what turns out to be a personal conversation. After waiting for several minutes I said, excuse me. Is there someone available to help us? At this point one of them offered an ear. I requested to purchase the item. The gentleman explained it was for display purposes only. I explained I had call prior to coming and I wasn’t informed of that. One of the female associates chimed in, you could shop over there and pointed her finger in the corner of the store towards the clearance section.I was mortified! Not because I wasn’t informed O couldn’t purchase directly out the store, not that she suggested the clearance section. I was mortified at the poor the customer service. As my husband and I are leaving. One of the same associates that had walked past us was happily greeting what appeared to be an older Caucasian lady entering the store.We proceeded out the store. Drove across the street and ordered from another furniture store. (I would list the name but I’m afraid they may not post my review.)Do better Ashley Furniture Associates.

Tabitha Lott

Feb 07, 2021

My experience at Ashley HomeStore was great . The Staff was very friendly ,helpful and courteous. I highly recommend Ashley HomeStore. Thanks

Aj Brown

Jan 29, 2021

So after a few misunderstandings and the wrong color being delivered, they are working with us to solve the situation. The warehouse manager is a great guy, and very helpful. I am shocked how smooth everything went. I am glad we purchased through them and while we wait for the new color to come in we will enjoy the comfort of the sectional!!!

Brittanie McCoy

Jan 24, 2021

Josh Walton was so helpful!! He got us what we needed and was super knowledgeable. We will definitely be back!

Stephanie Sieving

Jan 10, 2021

It was so nice to go in and not be harassed! Josh greeted me told me about the sales and let me shop. When I found what I liked he was very informative and helpful! I would recommended Ashley’s to anyone. Thanks to Josh and the team over there for helping me out!

Melissa Parry

Jan 09, 2021

Amazing experience with Josh Walton, absolutely no pressure at all. Enjoyed he allowed us to freely view the store and when we needed him he was available! Couldn’t have asked for a better salesman!

Megan McDermott

Jan 01, 2021

Wasn’t pestered by a sales man. Just got welcomed and given a card and told if we needed help it was available. Josh Walton was awesome in that aspect. Felt nice to just get to look on our own and not followed. Got a good deal on our furniture and everyone we talked too was very friendly!

Eric Zanger

Dec 17, 2020

Josh Walton did a great job as our salesman. He took care of us with a fair price & no pressure to close a deal.

Champs

Dec 14, 2020

Don't buy from Ashley furniture store! Save yourself the hassle. They won't help you put together anything. They expect you to do everything

Heath Keys

Dec 02, 2020

I worked with Josh. He was great, no pressure salesman. Service was fantastic. I would definitely buy again in the future.

Jordan Miller

Nov 29, 2020

Josh Walton was professional, knowledgeable and extremely helpful. I don’t think we would have been comfortable enough to make the purchase that day if it wasn’t for his reassuring assistance. We had a very positive experience and left the store feeling confident that we made the right choice.

Kathryn Miller

Nov 29, 2020

Josh was fantastic! Super helpful and so knowledgeable about everything, he made the process of finding the perfect pieces for our new home easy and enjoyable. Will definitely be coming back in next time we need furniture.

alicia wood

Oct 15, 2020

On initial delivery date the store delivered the wrong sectional which didnt fit into my door way. On re delivery 3 months later store hadnt notified me that they canceled the previous agreement with Progleasing, i found out from leasing customer support rep, & never contacted me after the correct furniture was delivered. A month later to my surprise the store signed a 2nd lease agreement without my consent. (They also failed to show & loosly explain the terms of the agreement when initial purchase was made) Had they taken the time to contacted me they would have known i told the leasing company that I wanted to pay in full at this time. Have had a terrible experience with this Ashley store & would not recommend.

Philip

Oct 04, 2020

Nice furniture, but can't wait 16 weeks for delivery.